Important note: No order is finalized until payment has been received according to payment terms and conditions.

1. GENERAL TERMS:

• These rates apply for the first 5 days due to nationwide inflation unpredictability.
• Order to proceed next day after payment is received as per payment schedule.
• Please keep in mind weather conditions like monsoon rains, zero visibility fog can cause delays in delivery which will be notified to the client beforehand.

2. PAYMENT POLICIES:

• Full payment required for items under PKR 450,000.
• 70% advance payment for items over PKR 450,000, with the remaining 30% due before delivery.
• Initial 60% payment, 20% after 50% completion, and 20% before delivery for orders totaling over 1 million.
• Please follow the payment schedule to ensure delivery on time, delays in payments will cause delays in timelines and workflow.

3. DELIVERY TIMELINES

• Within Lahore: 30-35 working days
• Outside Lahore: 40-45 working days
• Custom residential, commercial projects will be defined with a specific timeline ranging from 1.5-2.5 months depending on the scale of the project and number of items.
• International deliveries: To be discussed with clients directly as per number of products, volumetric weight and area of delivery.

Kollekt is pleased to offer international shipping to any destination worldwide. Our concierge is standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the globe. Please note that shipments outside Pakistan may be subject to import duties and taxes, which are the sole responsibility of the recipient.  Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice.

4. SHIPPING POLICIES:

• Kollekt has in-house shipping and offers door step delivery offering complete set up in the delivery charges paid by the client, for orders outside Lahore.
• It is the client’s responsibility to provide Kollekt with the complete and correct address. Failing to do so will cause delivery delays and mishaps.
• Kollekt is only responsible to deliver your order at your doorstep, for orders within Lahore. Only the driver and delivery manager will assist the delivery. Should you require assistance in your furniture placement, please let us know at the time of delivery, we can offer labor at an additional cost for set up and placement. Kollekt is also not responsible for dispensing away with the debris of unpacking.
• For residential deliveries, please make sure you check your doors, staircases and entryways for the furniture to pass through. It is your responsibility to do so. Please make sure you have added staff on your end to assist in delivery and set up if you have not requested for additional labor.
• For apartment building or commercial building deliveries, please make sure there is a functional cargo lift that can fit your items. The team is not responsible for taking your items up the flight of stairs if the cargo lift is not functional. Please make sure you have additional staff on your end to assist in delivery and set up if you have not requested for additional labor.

5. DAMAGES, RETURN OR ISSUES

• All furniture is inspected by our team before dispatching and unpacked by our team to ensure safe delivery to your doorstep. Kollekt is not responsible for damages incurred to items after the delivery has been safely made to the client and the team leaves, any damages are to be informed upon delivery arrival to the team. No responsibility will be taken once the team leaves your premises.
• All our dimensions are mentioned on our Website, Instagram and Invoices provided to the client. It is your responsibility to check your items fit through your doors and passageways before ordering and finalizing the order. Most of our pieces are structured to fit through standard doors.
• In case an item comes damaged to you, please notify the team immediately. Once the furniture is received there is no return policy. If there is a problem with your order, please email us at thekollekt@gmail.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
• Kollekt does not offer refunds or cancellations.
• All sales are final. We do not offer refunds or accept exchanges. Once an item has shipped, cancellation is not possible.
• You will be responsible for outbound and return shipping and delivery charges. Should a return be granted, a traceable return shipping method is required. Returns must be received in original condition and in the original packaging within 30 days.
• Please note, our handcrafted wooden products are designed to breathe with the seasons, so don't be surprised if you notice some delightful changes in their appearance due to natural shifts in humidity. It's all part of the wood's unique character.

6. TERMS OF SERVICE:

• We reserve the right to refuse service to anyone for any reason at any time
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any product of service offered by Kollekt.
• Prices for our products are subject to change without notice and will be updated accordingly. Orders will be finalized upon payment received as per payment policies only.
• Colors of fabrics, polish stains and texture are bound to look different on any screen that they are viewed on regardless of our efforts to display them as accurately as possible.
• No foul language, misbehavior or misuse of conduct is acceptable of any sorts. Immediate action will be taken and we will reserve the right to refuse service to anyone violating these terms and will be challenged legally.
• We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites terms.
• No comments will be entertained containing unlawful, abusive or obscene material. Kollekt has the right to remove such content at any given time without prior notice.
• We take the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.